The Quaboag Connector is committed to ensuring that no person is excluded from participation in or denied services on the basis of race, color, or national origin. All Quaboag Connector services are provided in compliance with Title VI of the Civil Rights act of 1964 (as amended), Executive Order 12898, “Federal Actions to Address Environmental Justice in Minority Populations and Low Income Populations,” and the Department of Transportation’s Guidance to Recipients on Special Language Services to Limited English Proficient (LEP) Beneficiaries.

Title VI Resources
Title VI Policy and Procedures
Title VI and ADA complaint form

In compliance with the Americans with Disabilities Act of 1990 (ADA), The Quaboag Connector is committed to providing the highest quality fixed-route and demand response services. In addition, the Quaboag Connector is committed to ensuring that no passenger is denied access to its services on the basis of their disability.

ADA Resources
ADA Policy and Resolution Process
Reasonable Modifications Policy
Reasonable Modifications Request Form

The Quaboag Connector aims to provide the highest quality transportation service possible to residents of the Quaboag Valley. Our drivers and dispatch staff work hard to schedule our rides efficiently so that you can get where you need to go on time. We ask to be notified of cancellations as least an hour in advance, preferably 24 hours. Rides that are not cancelled ahead of time will count as No Shows. A pattern of No Shows may result in suspension from service.

No Show Policy

The Quaboag Connector is proud to serve so many residents of the Quaboag Region. To ensure the safety of our riders and staff, we ask that passengers adhere to certain guidelines when riding on our vehicles and interacting with a member of our team.

QC Code of Conduct

The Quaboag Connector is committed to providing customers including those with disabilities with safe, reliable, accessible and user-friendly services.  As part of this commitment, the Quaboag Connector has adopted this policy to provide a procedure for receiving, processing and responding to requests for reasonable modifications to the Quaboag Connector’s Policies or practices by individuals with disabilities.

Reasonable Modifications Policy
Reasonable Modifications Request Form